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Temat: Biznes
Do some Exercises: Słuchaj i zapisuj Tworzenie zdań Ukryte słowa
To Whom it may concern,
Recently I received an invitation in the mail to sign up for one of your products, i.e. a credit card. In spite of the good reputation you have built through the years and the pleasant experiences I have had with your company up until now, I am dissatisfied with the service I have received. I specifically asked the call centre adviser what the overall cost of using the card would amount to per year. The operator informed me that it would be a total cost of 49 euros annually. However, when I got my first bank statement I noticed an additional charge for insurance. The advisor said nothing whatsoever concerning additional charges or insurance. If he had, I would not have signed up for the credit card. Please take urgent action to resolve this matter.
Yours,
Kim Sanders
