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Temat: Biznes
Do some Exercises: Słuchaj i zapisuj Tworzenie zdań Ukryte słowa
Dear Ms. Sanders,
We are sorry to hear that you were misinformed about the services we provide. We would like to apologize on behalf of the bank for any inconvenience that this situation might have caused. You will be glad to learn that insurance on our credit cards is optional. I can also assure you that our advisers are obliged to inform our customers about any additional charges they may see on their account. We will analyse the recording of the conversation you had with the operator you mentioned. As you may already be aware, all commercial conversations are recorded for safety purposes. Please refer to the credit card agreement you signed when you filled out the application. I'm positive you checked the box next to the insurance option. We will be sure to verify it on our part to make sure we haven't made a mistake. Finally, I must ask you to send us a signed document with your intent to opt out of receiving insurance on your account.
Kind regards,
Sondra Whisker
Mega Bank Contact Centre
